FAQs
Frequently Asked Questions
SBR Tex offers a range of high-quality home textile products, including Dish Towels, Kitchen Towels, Napkins, Table Runners, Wall Hangings, and Scarves. We cater to both local and international markets with our diverse product selection.
We are based in Multan, Pakistan, a region known for its rich textile heritage and skilled craftsmanship. This location allows us to source premium materials locally and maintain close ties with our suppliers and artisans.
Quality is our top priority at SBR Tex. Each product goes through strict quality control, from selecting premium materials to the final inspection before shipping. We strive to deliver durable, comfortable, and visually appealing textiles that meet global standards.
Yes, we are committed to sustainable and environmentally friendly practices in our production process. We work to minimize our environmental footprint by using eco-friendly materials and supporting sustainable methods.
Absolutely! We welcome custom orders and work with our clients to meet specific design, size, and material requirements. Please reach out to our team for more information on placing a custom order.
We supply our products to a wide range of clients, including wholesalers, retailers, and exporters. Our flexible manufacturing capabilities allow us to handle orders of varying sizes for clients worldwide.
At SBR Tex, customer satisfaction is at the heart of our business. We prioritize high-quality products, timely deliveries, and responsive customer service to ensure a positive experience for every client.
We carefully source materials from trusted suppliers across Pakistan to ensure each component meets our high-quality standards. This helps us deliver textiles that are not only durable but also support local communities and industries.
Yes, we ship our products internationally. Our logistics team is experienced in handling both national and international orders, ensuring a smooth and timely delivery process.
Founded by Shah Faisal, SBR Tex began as a small-scale textile business and has grown over the years into a leading manufacturer in Pakistan’s textile industry. Our years of experience and commitment to excellence have helped us build a trusted name in the market.
SBR Tex stands out due to our commitment to quality, sustainability, and the use of locally sourced materials. We combine traditional craftsmanship with modern manufacturing techniques to produce durable, high-quality home textiles that meet international standards.
Yes, SBR Tex offers customization options for bulk orders. Whether you need specific patterns, colors, or designs, our team will work closely with you to meet your unique requirements. Contact us to discuss custom design options.
Sustainability is a core part of our mission. We use eco-friendly production methods, responsibly sourced materials, and prioritize waste reduction. We aim to minimize our environmental footprint while maintaining high-quality standards.
Yes, we provide product samples to give clients a clear understanding of the quality and craftsmanship of our textiles. Please reach out to our sales team to discuss sample requests and shipping details.
Our products are designed with quality and comfort in mind. We use high-grade, skin-friendly materials to ensure they are safe for sensitive skin and daily use. Our quality control processes also help ensure that our textiles are free of harmful substances.
To maintain the quality and longevity of our textiles, we recommend following the care instructions provided with each product. Generally, washing in cold water and avoiding bleach can help keep the fabric in top condition.
We understand that some orders may require expedited processing. While standard production times apply, we can discuss rush options for urgent orders. Please contact our customer service team to explore expedited production and delivery options.
Yes, we offer special pricing for large orders. Our team is happy to discuss bulk order discounts and pricing options to meet the needs of wholesalers, retailers, and exporters.
Customer satisfaction is very important to us. If you encounter any quality issues with your order, please contact our support team. We’ll work with you to resolve the issue promptly, whether through replacement, repair, or return options, as applicable.
SBR Tex adheres to strict quality standards to ensure each product meets international quality benchmarks. We also implement thorough quality control processes at every stage of production to maintain our high standards in textile manufacturing.
Wholesale & Corporate Gifting Questions
Yes, at SBR Tex, we provide bulk ordering and wholesale options for a wide range of home textile products. We also offer private labeling for large-scale orders, allowing you to customize product branding to fit your needs (available exclusively for high-volume orders through our specialized production facilities). Additionally, we welcome corporate gift orders and can incorporate your branding on product packaging to create tailored, high-quality gifts that represent your brand. Please contact us to discuss your specific requirements, and our team will be happy to assist you in creating the ideal solution.
SHOPPING INFORMATION
PAYMENT INFORMATION
Shipping rates vary based on your location and the size of your order. For exact shipping costs, please place your order along with your city and full address details, and we’ll notify you with the applicable rates. We offer competitive rates for both domestic and international shipments.
Yes, SBR Tex ships worldwide! International shipping charges are calculated based on the weight and destination of your order. We partner with reliable shipping services, including FedEx and DHL, to ensure timely delivery. For bulk container orders, arrangements can be made directly through our Multan-based facility for efficient and cost-effective international shipping.
For domestic shipping within Pakistan, we use TCS, Leopard, and Pakistan Post for secure and prompt delivery. Internationally, we use trusted couriers like DHL and FedEx for reliable and quick delivery to most countries. For specific courier preferences or additional details, please inquire at the time of ordering.
Orders are processed and shipped within 1-3 business days. After shipping, delivery usually takes between 2-5 business days within Pakistan and may vary for international orders depending on the destination. We will keep you informed of any delays or changes in shipping times.
Shipments can be insured upon request. We take great care in packaging all orders securely, but if any item arrives damaged, please contact us immediately with the details. We’ll work to resolve the issue quickly to ensure your complete satisfaction.
We supply our products to a wide range of clients, including wholesalers, retailers, and exporters. Our flexible manufacturing capabilities allow us to handle orders of varying sizes for clients worldwide.
If you don’t have a credit card, you can still place an order with SBR Tex. Simply contact us by email or phone to place your order, and we will hold it until we receive payment via bank transfer or cashier’s check. Alternatively, local customers can arrange to pick up their order and pay with cash.
We accept a variety of payment methods to make your purchase easy and convenient:
- Visa
- MasterCard
- Bank Transfer
- Cash (for in-person orders within Multan)
For international customers, we also offer secure bank transfer options for larger orders.
Yes, SBR Tex is committed to ensuring your satisfaction with our products. If you encounter any issues, please contact us immediately. We offer refunds on returned items under certain conditions: the product price will be refunded minus shipping charges and a 10% restocking fee. For more information on returns and refunds, please reach out to our support team.